Review Generation · 3× more reviews

Triple your Google reviews in 90 days. One SMS. One tap.

The moment they sign, the moment they drive off, the moment service hands back their keys — we send a one-tap link to their phone. No emails that die in spam. No paper cards. No reps awkwardly asking at the desk.

Get a Demo → How it works
Review Generation · Live preview
Live
Avg lift
3.1×
Google reviews in 90 days
Tap-through rate
31%
vs. 1.2% for email
Open rate
98%
SMS delivery baseline
Latest activity
Jessica M. left a 5-star review · responded to in 4m 12s by Drew in service.
Why SMS

Email review requests don't work. SMS does.

Customers open 98% of texts within 3 minutes. They open 21% of emails, eventually. The review request that gets seen is the review request that gets written. Everything we do — the timing, the copy, the one-tap link — is built around that math.

DMS triggers

Reviews fire on their own. Your team doesn't lift a finger.

We integrate with your DMS. When a deal flips to "funded," when an RO closes, when service marks the vehicle as "customer picked up" — the SMS goes. You decide the delay (we recommend 12 minutes). The review request lands exactly when the customer is thinking about the experience.

Capabilities

Everything included. No upsells.

📲
One-tap Google link
Opens directly in the Google app. No copy-paste. No "where do I leave the review?"
🔌
DMS-triggered
CDK, Reynolds, Dealertrack, Tekion, DealerSocket, VinSolutions, and more.
⏰
Smart send windows
Never send between 9pm–9am local time. Never on a Sunday unless you want to.
👤
Rep attribution
Templates mention the salesperson or service advisor by name.
🔁
Smart follow-up
Didn't tap? One gentle nudge 48 hours later — never more.
🛑
Negative intercept
If they rate you <4 internally, we redirect to a private channel before Google.
What dealers say

"Finally, a vendor that just runs."

"We 3.2×'d our Google reviews in the first quarter. My service lane went from asking for reviews to forgetting to — because ClearCX handles it."
Sandra W.
CX Manager · Import franchise
FAQs

Questions dealers ask before signing.

Does this violate Google's review-gating policy?
No. We send the same Google link to every customer. The "internal rating" question is about how to prioritize follow-up — not whether to ask for a Google review.
What if a customer replies to the SMS?
It routes to your dealership's shared inbox. Your BDC or service advisor can respond in the thread.
What if our DMS isn't supported?
We also support CSV upload and Zapier triggers. No DMS on earth is a blocker for ClearCX.
Can we customize the message?
Yes. Per department (sales vs service), per rooftop, per rep. We'll help you A/B test copy.

Turn on Review Generation. See results in 90 days.

Live in 48 hours. No DMS integration headache. Named CSM on your account from day one.

Get a Demo → Back to overview
Trusted by 12,000+ dealerships · No IT project required.